The Creative Shield – Terms & Conditions

Effective Date: 03/01/2025

Last Updated: 03/01/2025

Welcome to The Creative Shield, a home maintenance subscription plan offered by Creative Constructors LLC. By enrolling in a Creative Shield membership (Basic, Pro, or VIP), you agree to the following terms and conditions.

1. Service Coverage & Inclusions

Basic Plan: 1 hour/month – includes routine handyman tasks such as, minor drywall repair, caulking, touch-up painting, filter replacement, etc.

Pro Plan: 2 hours/month – includes all Basic services plus priority booking, same/next-day scheduling, and multi-room maintenance.

VIP Plan: 3 hours/month – includes all Pro services plus extended project options, seasonal home services, and exclusive member perks.

All services must be scheduled in advance and are subject to technician availability.

2. Customization & Flexibility

While each plan includes a set of recurring services, we understand that every home is different. Members may customize service tasks within the allotted time. Any work exceeding the monthly hour limit will be billed at a discounted member rate, quoted prior to the work being performed.

3. Service Areas

The Creative Shield is currently available in select service areas including: Dallas, Garland, Plano, Richardson, Allen, and surrounding regions. Service requests outside our active coverage area may be subject to additional travel fees or unavailability.

4. Scheduling & Rollover Policy

  • Appointments must be scheduled using the online booking portal or by calling our office.
  • Unused service hours do not roll over to the following month unless otherwise stated in a special promotion.
  • Missed appointments without 24-hour notice may result in a forfeited monthly visit.

5. Plan Changes, Cancellations & Refunds

  • Memberships auto-renew monthly and can be canceled anytime through your customer portal or by contacting our office.
  • Cancellations must be submitted at least 48 hours prior to your next billing cycle to avoid renewal charges.
  • Partial refunds for unused time will not be issued. However, we will honor any scheduled services that have already been paid for in the current cycle.

6. Exclusions & Limitations

The Creative Shield does not cover:

  • Emergency services (e.g., flood, fire, structural collapse)
  • HVAC system replacements or major plumbing overhauls
  • Materials and supplies – these are billed separately
  • Major remodeling or renovation projects (these require a separate estimate)

All services are subject to technician assessment and approval for safety and feasibility.

7. Liability & Warranty

Creative Constructors LLC stands by our craftsmanship. All workmanship is backed by a 30-day satisfaction guarantee. However, we are not liable for:

  • Pre-existing conditions or damage
  • Manufacturer defects in materials provided by the customer
  • Delays due to weather, supply shortages, or force majeure events

8. Modification of Terms

We reserve the right to update these Terms & Conditions at any time. Any changes will be posted on this page, and members will be notified by email. Continued use of your plan after updates signifies agreement to the revised terms.

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